This is the craziest thing I have done yet! 
Last week on Thursday I had gotten out of work and was cruising on the way home. I received a call. I let it ring a few times, not wanting to answer it (I was out of work & that is the last thing I wanted to [...]

                                                       
It is bad when a customer calls in asking for a specific vehicle and you don’t even know what you have.  “UH, let me check into that for you and I will call you back”.   (I had done that before) Sorry but your customer is off calling someone else that knows what they have [...]

How does your system work when replying to a customer?  A short message from your own words or just click a template? Are you relying on templates too much?
This has been a discussion in my department for quite some time now! I don’t even use an Auto-responder most of time let alone templates.  I send them [...]